Return & Refund Policy

Thanks for shopping at Game-Set-Match, Inc.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.  

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Your item must be in the original packaging with tag.  

Your item needs to have the receipt or proof of purchase.

Holiday Return Policy

Items purchases from our online store after November 15 will be eligible for return through January 31.  All other terms and conditions apply.

Refunds

Please contact us via email ([email protected]) to start a Return Authorization.

Once we receive your item, we will inspect it and notify you that we have received your returned

item. 

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

PLEASE NOTE:

Racquets and Paddles

• Handles still wrapped in original packaging
• Information card/packaging must still be attached as original.
• Stringing service and string will not be refunded.
• Strung racquets will be refunded at no more than 75% of the value of the racquet, depending on the condition upon return.

Shoes

• Shoes that show any wear will not be refunded.

Clothing

• Original tags must be still attached
• Clothing that shows any wear will not be refunded.

All other items must be unopened and unused, and in their original packaging to be eligible for a refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.  Please include order number in all written correspondence.  For phone, please have your order number handy.

eMail: [email protected]

phone: 303-394-1991

mail: Game-Set-Match, Inc.

Online Sales – Returns

2480 S. Colorado Blvd

Denver, CO 80222